Policy

& Terms of Service

0419 474 963

Service

 

As a professional providing professional services it is a requirement that all appointments be held with a booking fee charged to a credit or direct debit card. While I strive to uphold high standards of excellence, at anytime during the course of providing services both the treating professional and/or client can halt or terminate the session. In this event discussion and collaboration with the principle therapist will commence to seek clarity for the reasons this session was halted, and arrive at a satisfactory outcome.

Reservations
 

Reservations are strictly by appointment. All online bookings are secured with the details of a valid Credit/Direct Debit card to be submitted at time of booking online. An appointment can be altered (alternate service OR time) during the same trading day within 6 hours of the original appointment subject to availability (time slot and suitable staff). Within this time frame alterations cannot be guaranteed. In the event a suitable arrangement cannot be achieved and the client chooses not to attend the appointment, the terms outlined in the cancellation policy will be in effect.

Payment
 

Payments can be processed via credit/direct debit card, or cash onsite. Receipts will be emailed directly upon successful payment.

Cancellations
 

A 24 hour grace period is required to cancel your appointment. Cancellations made after this time are liable to pay the full fee of the cancelled service(s), at the sole discretion of administration. Otherwise the fee can be refunded or moved to reserve an alternate booking, once again at the discretion of administration.

No show :

In the event of a 'no show' for an appointment, the full fee will be charged to the provided credit/debit card or charged at the next appointment prior to commencement of that appointment.

We reserve the right to request a full per-paid deposit on future appointments from 'no-show' customers, or to deny service to a no-show customer. This will be at our discretion.

 

Please call direct 0414 431 644 to notify of any cancellations within 24 hours.

 

Thank you.

Locations:

Contact:

: 0414 431 644

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