Policy
& Terms of Service
0419 474 963
Service
As a professional providing professional services it is a requirement that all appointments be held with a booking fee charged to a credit or direct debit card. While I strive to uphold high standards of excellence, at anytime during the course of providing services both the treating professional and/or client can halt or terminate the session. In this event discussion and collaboration with the principle therapist will commence to seek clarity for the reasons this session was halted, and arrive at a satisfactory outcome.
Reservations
Reservations are strictly by appointment. All online bookings are secured with a 100% deposit to secure an appointment the details of a valid Credit/Direct Debit card to be submitted at the time of booking online. An appointment can be altered (alternate service OR time) during the same trading day within 6 hours of the original appointment subject to availability (time slot and suitable staff). Within this time frame alterations cannot be guaranteed. In the event a suitable arrangement cannot be achieved and the client chooses not to attend the appointment, the terms outlined in the cancellation policy will be in effect.
Payment
Payments can be processed via credit/direct debit card, or cash onsite. Receipts will be emailed directly upon successful payment.
Cancellations
A 24 hour grace period is required to cancel your appointment, and all deposits will be refunded to the debited credit card supplied when confirming the appointment. Cancellations made after this time are liable to pay the full fee of the cancelled service(s), at the sole discretion of administration. Otherwise the fee can be refunded or moved to reserve an alternate booking, once again at the discretion of administration.
No show :
In the event of a 'no show' for an appointment, the full fee will be forfeit for that appointment.
Administration reserves the right to request a full per-paid deposit on future appointments from 'no-show' customers, or to deny service to a no-show customer. This will be at our sole discretion.
Please call direct 0414 431 644 to notify of any cancellations within 24 hours.
Thank you.